Last updated: 2026.10.20
These general terms and conditions ("Terms") apply to all services that Roughly Right AB (org. no. 556912-2871) ("Roughly Right", "we", "our" or "us") provides to our customers ("you").
Roughly Right develops and sells an online-based service for financial control and time management.
Phone: +46 709 42 20 94 Email: info@roughlyright.com
By signing an agreement with Roughly Right or using the Service, you agree to these Terms. If you do not agree, you may not use the Service.
"AI Assistant" refers to the AI-based assistant that we provide as part of the Service and that can be activated at your request.
"Subscription Period" means the period agreed between the Parties, which is primarily twelve (12) months, alternatively one (1) month, or as otherwise agreed in writing. The Subscription Period is specified in your agreement with Roughly Right.
"Features" refers to the Website, your Account and the Service together.
"Website" refers to our website https://roughlyright.com/.
"Account" refers to the account that Roughly Right creates for you.
"Contact Information" refers to the information in the Contact information section above.
"Privacy Policy" refers to our privacy policy, as published and updated from time to time at https://roughlyright.com/en/privacy, which describes how we handle personal data in our role as a data controller. Processing of personal data that we carry out on your behalf as a data processor is governed by the Data Processing Agreement, which forms an appendix to these Terms.
"Data Processing Agreement" refers to the agreement governing our processing of personal data on your behalf, published at https://roughlyright.com/en/data-processing-agreement and incorporated into these Terms as an appendix.
"The Service" refers to the services described in the section The Service below, made available through the Website, together with associated products, equipment, services and information that we provide to you.
"Third Party Applications" refers to online or offline applications and services provided by third parties that may be integrated with the Service.
We provide an online-based service for financial control and time management ("The Service"). More information is available on the Website.
Accounts are created by Roughly Right upon request following the signing of an agreement. Accounts may not be transferred to others. Once an Account has been set up, the Service is available in accordance with what has been agreed.
The Service is ordered by entering into a written agreement with Roughly Right. The agreement, together with these Terms and the Data Processing Agreement as appendices, constitutes the full agreement between the Parties.
An agreement is entered into when both Parties have signed the agreement document.
During the ordering process, we will notify you when and how the Service will be made available to you.
At your request, we may activate the AI Assistant for your Account. The AI Assistant can read data in the Service and, depending on the features activated, create, modify and delete data such as time reports and planning. The AI Assistant has the same access as the user using it.
The AI Assistant is powered by an external AI provider. On activation, you choose one of the following options:
a) Via our account. The AI Assistant uses our agreement with the AI provider. The AI provider is then our sub-processor under the Data Processing Agreement, and data processed by the AI Assistant is not used to train AI models. Any fees are set out in the current price list.
b) Via your own account. You provide an API key from your own account with the AI provider. The AI provider then processes the data under your agreement with it and is not our sub-processor for that processing. You are responsible for ensuring that your agreement with the AI provider meets the requirements of applicable data protection law, and for any fees the AI provider charges you. We store your API key encrypted and use it only to provide the AI Assistant. You are responsible for revoking the key with the AI provider if you suspect it has been compromised, and for notifying us.
The chosen option will be confirmed by us in writing upon activation. You may at any time request that the AI Assistant be deactivated or that the option be changed.
The Service allows you to connect Third Party Applications, including external AI services, to your Account via interfaces we provide (e.g. the Model Context Protocol, "MCP"). Such a connection is an expressly permitted interface under these Terms. A connected Third Party Application has the same access to the Service as the user who authorised the connection.
You decide whether and which Third Party Applications to connect. Data retrieved from the Service by a Third Party Application is thereafter processed by the third party under its own terms and is outside our control. The provider of a Third Party Application is not our sub-processor, even if the same provider is used for the AI Assistant. You are responsible for having an agreement with the provider that meets the requirements of applicable data protection law, and for ensuring that the use complies with the law and with your organisation's internal rules.
You may revoke a connection at any time. We reserve the right to restrict or disable connections that threaten the security or stability of the Service.
We offer the Service to companies and other legal entities. You certify that you have the authority to enter into these Terms and to use all Features on behalf of the legal entity.
These Terms constitute the entire agreement between us in relation to the Service. You certify that persons (e.g. employees and representatives) who use Accounts and the Service have read and understood the Terms. You are always responsible for all use of the Service.
When using the Features, you must always comply with applicable laws, regulations and government requirements. You may not use the Website other than through the interfaces we provide and as expressly permitted under these Terms. You may not use the Features in any way that is contrary to our rights or those of any third party.
You are responsible for all activities that take place on your Account. Login information must always be stored securely and must not be shared with any third party. If you suspect that your Account or login information is being used by a third party, please contact us immediately.
You also agree not to:
This does not prevent you from transferring data to Third Party Applications for your own use in accordance with the section Connecting Third Party Applications and AI services.
We may temporarily restrict access to the Features to fix technical issues, make updates, or comply with changes in applicable law. We will contact you in advance where possible. This does not apply in urgent or emergency situations.
If you provide incorrect or incomplete information to us before your Account is set up, or if you do not comply with these Terms, we have the right to reject or change your order and/or close your Account.
The Website contains features for uploading and storing files and other information that you provide or create ("Content"). You are responsible for all Content on your Account. By uploading Content, you certify that you have the necessary rights to it. We will not verify that Content has been uploaded in compliance with applicable law.
By posting Content on the Website, you acknowledge that it may, depending on your account settings, be visible to others. We are not responsible for loss of Content and do not take responsibility for its accuracy.
Payment for the Service is made periodically in advance. Each payment covers all or part of one Subscription Period.
The price of the Service and any other fees, e.g. for onboarding, are set out in your agreement with Roughly Right or, to the extent not stated in the agreement, in the current price list on the Website. In the event of any discrepancy, the agreement takes precedence. All prices are stated excluding VAT; VAT and other applicable taxes are added.
The price agreed at the time of signing applies for the full duration of the current Subscription Period. We reserve the right to change prices for subsequent Subscription Periods. If we change prices, we will notify you in writing at least two (2) months before the end of your current Subscription Period. If you do not wish to accept the new prices, you may cancel your subscription before the renewal date in accordance with the Termination section. By continuing to use the Service after renewal, you accept the updated prices.
We offer payment by invoice.
We invoice in advance, unless otherwise stated in your agreement. You agree that we may send electronic invoices to the e-mail address provided for your Account. You must keep your payment details accurate and up to date.
We have the right to conduct credit checks when necessary. You must pay within the time specified for the payment method selected. We have the right to suspend your Account until any unpaid amounts have been settled. Late payment may result in late fees and interest.
Unless otherwise stated in these Terms, you are not entitled to a refund for a partially used subscription, an unused Account, or dissatisfaction with the Service.
These Terms apply from the date the agreement between the Parties is signed and continue for the Subscription Period. The Subscription Period is primarily twelve (12) months, alternatively one (1) month, or as otherwise agreed in writing, and is specified in your agreement with Roughly Right.
At the end of each Subscription Period, your subscription renews automatically for the same period. Your subscription will not renew if you cancel it at least 30 days before the last day of the current Subscription Period.
You can cancel the Service by emailing info@roughlyright.com or by contacting us via our Contact Information.
At the end of the contract period, your access to the Service will be revoked immediately. We will delete or anonymise all personal data about you, except for information we are required to retain by law.
Obligations arising from a breach of these Terms continue to apply after termination.
We reserve the right to terminate the agreement if you:
The Customer informs Roughly Right of the number of licences they intend to use in the coming year. If the Customer has not stated a number, the Customer will be charged for the number of active users in the Service at each invoicing date. Fees for licences follow from the Pricing section.
Questions about the use of Roughly Right and bug reports are sent to help@roughlyright.com. Responses are given within 24 hours and action on business-critical bugs begins within two business days.
Additional support or training (e.g. analysis, development, lectures) is charged at SEK 1,000 per hour, with the exception of onboarding.
Our liability is limited as follows:
Responses, analyses and summaries from the AI Assistant or a connected Third Party Application are generated automatically and may be inaccurate or incomplete. You are responsible for reviewing such content before making decisions based on it.
Actions performed in the Service via the AI Assistant or a connected Third Party Application, such as creating, modifying or deleting time reports or planning, are deemed to have been performed by the user who initiated them. We are not liable for loss of data, incorrect data or other damage resulting from such actions, beyond what follows from the Liability section above.
We are only responsible for damages notified in writing no later than three (3) months after you discover or should have discovered the damage, and no later than six (6) months from when the damage occurred.
We are not responsible for delays and errors beyond our control. If our suppliers are delayed due to an event outside our control, we will notify you as soon as possible and take steps to minimise the impact. If there is a risk of a material delay, you may contact us to terminate the agreement and receive a refund for the part of the Service paid for but not received.
During the term of the agreement and thereafter, the Parties undertake not to disclose to any third party information about these Terms or any other information received as a result of these Terms, whether written or oral ("Confidential Information").
Confidential Information may only be used to fulfil obligations under these Terms. The receiving Party agrees to apply the same degree of caution to avoid disclosure or misuse as it applies to its own confidential information (but not less than reasonable care).
This obligation does not apply to Confidential Information that becomes generally known other than through a breach of these Terms.
This confidentiality obligation applies for three (3) years after termination of these Terms.
We reserve the right to change these Terms at any time. We will notify you by e-mail of changes that are not insignificant and that will affect you. The latest version of the Terms will always be available on the Website. Changes take effect on the first business day following publication.
All new features and content added to the Service and Website are covered by these Terms.
If you have any complaints, please contact our support via our Contact Information.
You are the data controller for the personal data that we process on your behalf in connection with your use of the Service. How we process personal data in our role as data processor is governed by the Data Processing Agreement (appendix), which you enter into by accepting these Terms. The current version of the Data Processing Agreement is published at https://roughlyright.com/en/data-processing-agreement and may be updated in accordance with the Changes and additions section above.
For information about how we process personal data in our role as data controller, for example in relation to your Account, our website and our communications with you, please see our Privacy Policy at https://roughlyright.com/en/privacy.
The Website is owned and operated by Roughly Right. All copyrights, trademarks, trade names, logos and other intellectual property rights held or used by us, including titles, graphics, icons, scripts and source code, are our property or that of our licensors and may not be reproduced, distributed, sold, modified, copied or used (in whole or in part) without our written consent.
Roughly Right grants you a non-exclusive right and licence to use the Website and the Service for the purpose of receiving the Service. This right and licence terminates upon termination of this agreement.
You may not manipulate, attempt to gain unauthorised access to, change, hack, or otherwise adjust any of our materials, hardware, source code or information.
You agree that the Service and all associated intellectual property rights constitute our exclusive property and may not be used for any commercial purpose without our written consent.
Swedish law applies to these Terms.
Disputes arising out of or in connection with these Terms shall be settled by the general courts of Sweden, with the Stockholm District Court (Stockholms tingsrätt) as the court of first instance.
Roughly Right AB is registered in Sweden.
Registered address: Sankt Paulsgatan 16, c/o Famous Last Words AB, 118 46 Stockholm Organisation number: 556912-2871 VAT registration number: SE556912287101